FAQ

HOW LONG DO I NEED TO WAIT FOR MY ITEM TO ARRIVE?

After your payment is verified, it takes 1-3 days to process and ship your order. After that, please allow 2-4 weeks of shipping time. Do note that this is an estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver. Also, because we work with multiple vendors from all over the world in order to reduce shipping duration, please note that some of your items might arrive separately. 

Below are more detailed breakdown of Shipping Estimates:


US Shipping Time Estimates:

Shirts: 7-14 Days
Other Products: 21-30 Days

International Shipping Time Estimates:

Shirts: 10-20 Days
Other Products: 21-30 Days


HOW CAN I TRACK MY ORDER?

Your Order ID will be emailed to you when you confirmed your purchase. Please note that the tracking information will be available 2-5 days after we inform you that your item has been successfully shipped and on the way. Please visit our Track Order page for further instruction.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within the 1st day, and once our warehouse has shipped your order, we will be unable to make any changes.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our main method of payment is via PayPal and Stripe. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

 

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add support@ilobang.com to your safe sender list.

If you still did not receive your order confirmation, drop us a message with your name, email, your item list and the date which you purchased and we will re-send your order.

 

I ORDERED MULTIPLE ITEMS, BUT ONLY RECEIVED ONE. WHERE ARE THE REST?

At ilobang.com, we are pleased to partner with artists and manufacturers all over the world in bringing products that are innovative and unique. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from the US.

For this reason, sometimes the products in your order are being shipped separately from different locations. You may visit our Track Order page to track the current status of your item.

We ask only for your patience for your full order's arrival. 

 

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

HOW MUCH IS THE SHIPPING?

At ilobang, our company absorbs majority of the Shipping Charges in order to give you the best deal. For all Retail Products, we charge shipping base on the quantity of the item. For every item added to cart, we charge a flat fee of $1.95.

Save on Shipping by choosing Combo Sets!

 Product Quantity Shipping Rate
1 $1.10
2 or More + $1.10 each


Please note that this rate is not applicable to Giveaways and Free Promotional items.

 

WHAT CURRENCY ARE YOUR PRICES IN?

We use United States Dollar (USD).

 

WHY IS MY DISCOUNT COUPON NOT APPLICABLE FOR SOME ITEMS?

Only items displayed at retail prices are eligible for discount coupons (Unless stated in the coupon itself). This means that items that are already on special offer do not qualify for further discount.

 

CAN I GET REFUND ON FREE OFFERS?

Any "Free/Giveaway" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please refer to our Refund Policy for more details.

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